Privacy Policy
How Trustap collects, uses, and protects your data
Introduction
This Privacy Policy describes how Trustap ("we", "our", or "us") collects, uses, and protects information when you use our Shopify app. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including GDPR, CCPA, and other privacy regulations.
Last Updated: 2/17/2026
Information We Collect
Customer Reviews Data
- Customer names (first and last name)
- Review text and ratings (1-5 stars)
- Review titles and dates
- Product IDs that reviews are associated with
- Optional: Customer profile images (URLs only)
Shop Data
- Shop domain and basic shop information
- Product information necessary for review display
- App configuration and settings
- Usage analytics (anonymized)
Technical Data
- IP addresses (for security and fraud prevention)
- Browser information and device type
- App usage patterns (anonymized)
How We Use Your Information
- Core Functionality: Display customer reviews on your storefront
- Service Improvement: Analyze usage patterns to improve our app
- Support: Provide customer support and troubleshooting
- Security: Detect and prevent fraud or security threats
- Legal Compliance: Comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Service Providers: Trusted third-party services that help us operate our app (hosting, analytics, support) under strict data protection agreements
- Legal Requirements: When required by law, court order, or legal process
- Business Transfer: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
- Safety: To protect the rights, property, or safety of Trustap, our users, or the public
Data Retention
We retain your data only as long as necessary to provide our services and comply with legal obligations:
- Review Data: Retained while your app subscription is active and for 30 days after uninstallation (unless deletion is requested)
- Analytics Data: Anonymized data may be retained for up to 2 years for service improvement purposes
- Support Data: Support communications retained for 1 year
- Legal Data: Data required for legal compliance retained as required by applicable law
Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of data processing
To exercise these rights, please contact us at contact@trustap.app or through your Shopify admin panel.
Data Security
We implement appropriate technical and organizational security measures to protect your data:
- Encryption in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Regular data backups and disaster recovery procedures
- Employee training on data protection
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure adequate protection for such transfers through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
Cookies and Tracking
Our app uses minimal tracking technologies:
- Essential Cookies: Required for app functionality and security
- Analytics: Anonymized usage statistics to improve our service
You can control cookie preferences through your browser settings.
Children's Privacy
Our app is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Email notification to your registered email address
- Notice within the app interface
- Posting on our website
Continued use of our app after changes constitutes acceptance of the updated policy.
Contact Information
For any questions about this Privacy Policy or our data practices, please contact us:
- Email: contact@trustap.app
- Support: contact@trustap.app
For EU residents, our Data Protection Officer can be reached at: contact@trustap.app